On-Site Support
Not all IT issues can be fixed remotely and specific tasks require an actual person on site, such as hardware installation or troubleshooting.
Get scheduled visits from an IT pro to check your computers, servers, and networks. During onsite visits, we accurately diagnose vulnerabilities and treat them before they cause problems.
In case of an after-hours emergency, we drive to your location to prevent extended downtime.
Don’t let just anyone handle your computers and sensitive data. When you need the physical presence of a trusted IT expert, we’re here for you.
Office Support
Regular Scheduled Visits
We drive to your location and ensure that all your onsite IT needs are met. Set a schedule and frequency that fits your business needs.
Banked Unscheduled Support Hours
Get a bank of additional hours at no additional cost to be used anytime. Our IT experts will be ready to provide emergency support. You can also use these hours for larger projects that can’t be finished on the scheduled visits.
Quarterly Check-Ins From One of Our Executives
Your assigned executive sees to it that you receive the best service possible and will provide executive-level advice and support.
Server Support
Scheduled Patch Updates
We schedule updates around your hours of operation, preventing downtime and ensuring optimal performance and security.
Advanced Security
Stay ahead of cybercriminals and prevent breaches with our advanced security tools.
24/7 Monitoring
Our team of engineers works 24/7 across six time zones to ensure your IT system is running as smoothly and securely as possible.
IT Health Reports
We continually analyze your systems and provide regular reports so you can stay updated on performance, gain insights, and make informed decisions.
End-of-Life Projections
Know when your servers need to be upgraded or replaced so there are no interruptions in your operations.
On-Site Tech Support
As a growing business, you don't have time for network disruptions or computer crashes. And unless you have a dedicated IT team already on site, it can be difficult to keep your system updated and secure.
An outsourced IT support service like ER Tech Pros can provide regular repairs and updates to your computer systems so you can focus on business operations.
The Importance of On-Site IT Support
Managed IT support specialists provide 24/7 emergency troubleshooting to diagnose network errors and system crashes, but we also provide the following services:
- Software installation/updates
- Printer and scanner configurations
- Scheduled updates for operating systems
- Email management
Security Compliance
While much of the work of an IT support team is done remotely, there are times when on-site service makes more sense. A highly trained IT team can help keep your system updated with the newest cybersecurity measures to preserve the security and privacy of corporate data, as well as analyze and provide server end-of-life projections.
Get a FREE IT Assessment
Let us help you optimize your IT systems and unlock your business's full potential.
ER Tech Pros is a managed service provider (MSP) that specializes in catering to the IT needs of businesses across the globe. We have offices in Sacramento and the Greater Fresno area.
We use our cutting-edge technology, extensive experience, and global team of technology experts to ensure your IT network is in its most secure and optimal state.
We focus on your IT so you can focus on growing your company.
8795 Folsom Blvd, Ste 205
Sacramento, CA 95826
1501 Howard Rd, Ste 2
Madera, CA 93637
(855) ER-TECH-1 / (855) 378-3241
info@ertech.io
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